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Geography:North AmericaNorth AmericaNorth, Central and South AmericasNorth AmericaGlobal
Industry:Residential Home InsuranceHealthcare & MedicalManufacturingHealthcareTravel & Tourism
Solution Provided:IBM-Cognos BIIBM-Cognos BIIBM-Cognos BI & TM1IBM-Cognos ExpressIBM-Cognos BI & TM1
Functional Areas:
  • Claims
  • Underwriting
  • Product Management
  • Claim Processing
  • Sales
  • Marketing
  • Account Receivables
  • Call Center
  • Finance
  • Sales
  • Marketing
  • Operations
  • Supply Services
  • Sales
  • Customer Support
  • Marketing
  • Finance
  • Finance
  • Call Center
  • Operational regions and individual bases
Benefits Realized:
  • Increased competitiveness with more granular data analysis
  • Significantly reduced time spent manually converting and manipulating reports
  • Improved data integrity and data retrieval processes
  • Information-rich decision-making environment
  • Increased efficiency through standardized reporting
  • A 3-percent increase in year-to-date revenues
  • An 11-percent increase in year-to-date billing volume
  • Rapid deployment through zero-footprint BI
  • Rapid rollout of integrated financial planning and business intelligence metrics
  • Achieved integrated views of all business and financial data in a single web-based portal
  • Improved ease-of-use for business users
  • Improved accuracy and quality of data
  • Reduced manual reporting efforts up to two weeks per quarter
 Mercury’s users can now create the most critical reports that they were previously relying on a Legacy Reporting Platform to produce. These include sales commissions, weekly sales, a rolling 12-month sales report, and an inventory summary report.
  • Rapid rollout of integrated financial planning and business intelligence metrics
  • Achieved global, multi-currency budgeting and forecasting capabilities
  • Improved customer satisfaction monitoring, benchmarking, and response
  • Improved transparency throughout the business
  • Improved accountability for key performance indicators
  • Reduced manual reporting efforts from days per week to minutes