Help Desk Our Team

How BlueNet handles support requests

Mojo Tickets
Jason Clements
Written by Jason Clements

There’s an old joke about the cloud being “just someone else’s computer”. Behind the snark, there’s a serious point to be made: when you trust your data and business to another company then you need to know how the progress is coming along of items. At BlueNET is give you access to the ticket and supporting software we use to use you.

With our web-based self-service portal at our clients can

  • Submit a new ticket
  • View status on open tickets
  • View past tickets

Request submitted through the portal will be addressed by the Help Desk during regular business hours. The Help Desk will personally work with you until your problem is resolved.

Mojo Helpdesk is the web-based help desk cloud solution BlueNET is that allows our partnered organizations to easily create and manage to support inquiries. Tickets can be created via different channels (phone, e-mail, web). In the era of real-time communication and instant-everything, customers expect a prompt answer to their questions and problems. With its innovative web interface, Mojo Helpdesk allows BlueNET technicians to prioritize customer tickets, quickly find the appropriate response and get back to the customer as soon as possible. Try it today!


About the author

Jason Clements

Jason Clements

Who is Jason Clements? Good question. He is a husband, father, BI consultant, and database administrator, He has been working with SQL Server for a decade, working primarily in business intelligence, ETL/SSIS, data quality, and reporting. Jason is employed with BlueNET Technologies as Senior Business Analytics Consultant.

As an active member of the community, Jason has spoken at regional and local venues including the vendor based trade shows and various user groups & webcasts. He is an active group member and speaker at the North Georgia SQL Server User Group in the ATL area.

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